key findings //
3:
responding to emerging technologies cont. . .
t h e n ew no rma l
| 2 01 2
23
The internet, social media and digital
developments have a huge impact
both positively and negatively on
our industry. Continued investment
is required in technology to remain
competitive.
CEO
| Hospitality & Tourism Business
Technology is moving at a much faster
pace than most staff’s willingness and
capacity to utilise that technology.
CEO
| Healthcare, Medical & Social Services Organisation